Job Description
Join our award-winning IT team as a Help Desk Support Specialist in Madison, WI! We're offering a competitive salary, comprehensive benefits package, and a $5,000 sign-on bonus for qualified candidates. As the first point of contact for technical support, you'll empower our employees to excel with cutting-edge solutions while advancing your career in a dynamic environment.
Our collaborative culture values continuous learning, work-life balance, and professional growth. Enjoy flexible work arrangements, tuition reimbursement, and opportunities to specialize in emerging technologies. Apply today to become part of Madison's premier tech employer!
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and ticketing systems for 200+ users
- Diagnose and resolve hardware/software issues including Windows OS, Microsoft 365, and network connectivity
- Deploy and configure new equipment including laptops, peripherals, and mobile devices
- Create and maintain documentation for SOPs, troubleshooting guides, and inventory systems
- Collaborate with senior engineers on complex escalations and infrastructure projects
- Conduct user training sessions on security protocols and productivity tools
- Monitor service desk metrics and implement process improvements
Qualifications
- 2+ years of experience in corporate IT help desk or desktop support
- CompTIA A+ or equivalent technical certification required
- Proficiency in Active Directory, Group Policy, and SCCM
- Strong knowledge of Windows 10/11, networking fundamentals, and cloud services
- Exceptional communication skills with ability to translate technical concepts
- Experience with service desk tools (ServiceNow, Jira, or Zendesk)
- Valid driver's license and ability to travel between company sites
- BS in IT or related field preferred