Job Description
Join Innovatech Solutions as a Help Desk Support Specialist and become the hero of our clients' tech experiences! We're seeking a patient, tech-savvy professional to deliver exceptional customer support in the vibrant community of Laredo, TX. Enjoy competitive compensation, comprehensive benefits, and opportunities for career growth in a collaborative environment. If you're passionate about solving problems and making a difference, apply today!
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and remote tools for hardware/software issues
- Diagnose and resolve network connectivity, security, and application problems
- Document cases accurately in ticketing systems and maintain knowledge base
- Train end-users on best practices for cybersecurity and data protection
- Collaborate with IT teams on system upgrades and maintenance schedules
- Monitor system performance and proactively address potential issues
Qualifications
- Associate's degree in IT or equivalent experience required
- 2+ years in technical support or help desk environments
- Proficiency with Windows OS, Microsoft Office 365, and networking fundamentals
- CompTIA A+ certification or equivalent preferred
- Strong troubleshooting and diagnostic skills
- Excellent written/verbal communication in English and Spanish
- Ability to work flexible hours including occasional weekends