Job Description
Join our elite IT support team in the heart of Jersey City's financial district! We're seeking a Senior Help Desk Specialist to deliver exceptional technical support to Fortune 500 clients. This high-impact role combines cutting-edge technology with premium compensation in a collaborative, fast-paced environment.
Why GlobalTech Solutions? Industry-leading benefits package, remote flexibility, and career advancement opportunities. Enjoy our state-of-the-art office with skyline views and access to continuous learning programs.
Responsibilities
- Provide Tier 3 technical support for enterprise hardware/software systems
- Lead complex troubleshooting for Windows/macOS, cloud infrastructure, and network connectivity
- Manage service desk tickets using Jira/Servicenow with SLA adherence
- Document solutions in knowledge base and conduct training sessions
- Collaborate with network/DevOps teams on system integrations
- Monitor system health and proactively address performance issues
Qualifications
- 5+ years enterprise help desk experience with Windows 10/11 and macOS
- CCNA/CompTIA A+ certification or equivalent expertise
- Proficiency in Active Directory, SCCM, and virtualization (VMware/Hyper-V)
- Experience with ServiceNow/Jira ticketing systems
- Strong analytical skills and customer-centric mindset
- Ability to lift 30 lbs for hardware maintenance