Job Description
Join our dynamic IT team as an IT Support Trainee and launch your career in technology! We're seeking motivated individuals passionate about problem-solving and customer service. This comprehensive 6-month training program combines hands-on experience with mentorship from industry experts, equipping you with essential IT skills. Our Toledo-based office offers a collaborative environment with growth opportunities into full-time roles. Benefit from paid training, flexible scheduling options, and access to cutting-edge technology. Apply today to become part of our mission to deliver exceptional IT solutions!
Responsibilities
- Provide tier-1 technical support via phone, email, and chat for hardware/software issues
- Install, configure, and troubleshoot desktop/laptop systems and peripherals
- Assist with network connectivity setup and basic diagnostics
- Document support tickets and maintain accurate records in ITSM systems
- Collaborate with senior engineers on complex technical escalations
- Participate in security awareness training and policy implementation
- Support hardware/software inventory management and asset tracking
Qualifications
- High school diploma or equivalent; relevant certifications (A+, CompTIA) preferred
- Basic knowledge of Windows OS, networking concepts, and hardware components
- Strong problem-solving abilities and customer service mindset
- Excellent communication skills and ability to explain technical concepts clearly
- Willingness to learn and adapt to new technologies and processes
- Ability to work independently and collaboratively in a team environment
- Valid driver's license and reliable transportation for occasional on-site visits