Job Description
Join Memphis's Premier Tech Team! TechSolutions Inc. is seeking a dynamic Part-Time Help Desk Support Specialist to deliver exceptional technical assistance to our growing client base. As a key member of our IT support team, you'll troubleshoot hardware/software issues, optimize user experiences, and contribute to our mission of seamless digital transformation. Enjoy flexible scheduling, collaborative environment, and opportunities for skill advancement in one of America's most vibrant tech hubs.
Why Work With Us?
- Competitive hourly pay + performance bonuses
- Modern downtown Memphis office with free parking
- Access to cutting-edge tech training programs
- Health benefits for part-time employees (20+ hours/week)
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote support
- Install/configure workstations, printers, and network peripherals
- Document all support tickets using ServiceNow with detailed resolution steps
- Train end-users on new software and security protocols
- Collaborate with senior engineers on complex system outages
- Perform proactive system maintenance and security updates
- Maintain accurate inventory of IT assets across 3 Memphis locations
Qualifications
- High school diploma or equivalent; Associate's degree in IT preferred
- 1+ years of hands-on help desk or desktop support experience
- CompTIA A+ certification or equivalent technical knowledge
- Proficiency in Windows 10/11, macOS, and Microsoft 365
- Strong troubleshooting skills with printers, networks, and productivity software
- Exceptional communication skills with ability to explain technical concepts clearly
- Ability to work independently while collaborating in fast-paced environments
- Flexible availability including some evening/weekend shifts (20-25 hours/week)