Job Description
Join our dynamic IT team as an immediate hire Help Desk Support Specialist! We're seeking a tech-savvy professional to provide exceptional user support and resolve technical issues efficiently. This contract position offers a fantastic opportunity to showcase your problem-solving skills while making an immediate impact in a collaborative environment. If you're passionate about technology and thrive in fast-paced settings, apply today to start your career with us!
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote support
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document technical issues and solutions using ticketing systems
- Train end-users on software applications and best practices
- Collaborate with IT teams to escalate complex technical problems
- Monitor system performance and implement preventive maintenance
- Assist with network connectivity and security protocols
Qualifications
- 2+ years of experience in IT help desk or technical support
- Proficiency with Windows OS, Microsoft Office Suite, and remote tools
- Strong troubleshooting skills with network connectivity issues
- CompTIA A+ or equivalent certification preferred
- Excellent communication and customer service abilities
- Experience with ticketing systems (ServiceNow, Jira, etc.)
- Ability to work independently and prioritize tasks effectively
- Valid California driver's license (for occasional on-site visits)