Job Description
Join TechNova Solutions' elite support team in Oakland and elevate your career with one of the Bay Area's most rewarding Help Desk roles. We're seeking a passionate Senior Help Desk Specialist to deliver exceptional technical support to enterprise clients while enjoying industry-leading compensation and benefits. Our culture combines cutting-edge technology with collaborative innovation, offering unparalleled growth opportunities in a vibrant downtown workspace.
Why TechNova? We pride ourselves on:
- Comprehensive health/dental/vision coverage
- 401(k) with 6% company match
- $10,000 annual professional development stipend
- Flexible hybrid work model (3 days in-office)
- Latest tech including dual monitors and MacBook Pro
Responsibilities
- Provide Tier 2-3 technical support for 500+ enterprise users across diverse platforms
- Diagnose and resolve complex hardware/software issues including cloud infrastructure
- Implement security protocols and manage endpoint protection systems
- Document solutions in ITSM platform (ServiceNow) with SLA adherence
- Mentor junior support staff and develop training materials
- Collaborate with engineering teams on system optimization projects
- Manage VIP client relationships with proactive communication
Qualifications
- 5+ years enterprise-level help desk experience
- Advanced certifications: CompTIA A+/Network+, ITIL v4
- Expertise in Active Directory, Azure AD, and M365 administration
- Strong scripting skills (Python, PowerShell, or Bash)
- Experience with Jira, ServiceNow, or Zendesk ticketing systems
- CCNA or equivalent networking certification preferred
- Ability to work rotating weekend on-call shifts (1:5 rotation)