Job Description
Join our dynamic IT team as an IT Support Trainee in Austin, TX! We're seeking motivated individuals ready to launch their tech careers through hands-on training and mentorship. This immediate hire position offers competitive pay, comprehensive benefits, and a fast-paced environment where you'll learn to troubleshoot systems, manage networks, and deliver exceptional user support. Perfect for recent graduates or career changers eager to grow in the tech industry!
Responsibilities
- Provide Tier 1 technical support for hardware/software issues across 500+ endpoints
- Install, configure, and maintain Windows/Linux systems and peripherals
- Document ticket resolutions in ITSM tools (ServiceNow/Jira)
- Collaborate with senior engineers on network infrastructure projects
- Conduct user training on security protocols and best practices
- Monitor system health and proactively address vulnerabilities
Qualifications
- High school diploma or GED required; A+/Network+ certification preferred
- Basic knowledge of OS troubleshooting (Windows 10/11, macOS)
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and communication skills
- Ability to lift 30lbs and work flexible hours
- Valid driver's license for occasional off-site support
- Pass background check and drug screening