Job Description
Join TechSolutions Inc. as a Remote Help Desk Support Specialist and become the hero of our Chicago-based team! We're seeking tech-savvy professionals to deliver exceptional customer support across the US, with a strong preference for candidates based in the Chicago area. Enjoy the flexibility of remote work while making a tangible impact in our fast-paced IT environment. You'll troubleshoot complex issues, implement solutions, and contribute to our mission of seamless digital experiences for 50,000+ users. If you're passionate about problem-solving and thrive in collaborative settings, apply today to join our award-winning support team!
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and remote desktop for hardware/software issues
- Diagnose and resolve network connectivity, OS, and application-related problems
- Document all interactions and solutions in ServiceNow ticketing system
- Collaborate with senior engineers on complex escalations and system improvements
- Conduct user training on new IT tools and security protocols
- Monitor system health and proactively address potential disruptions
- Support on-call rotation for after-hours emergency response (bi-weekly)
Qualifications
- 3+ years of enterprise-level help desk experience with Windows/macOS environments
- CompTIA A+ certification or equivalent industry-recognized credential
- Expert knowledge of Active Directory, Office 365, and VPN technologies
- Proven experience with remote support tools (TeamViewer, AnyDesk, etc.)
- Exceptional troubleshooting methodology and customer communication skills
- Familiarity with ITIL v4 incident management processes
- Chicago residency preferred for occasional on-site collaboration
- Ability to work independently during remote hours (8 AM - 6 PM CT)