Job Description
Join our dynamic team as a Remote Help Desk Support Specialist in Pittsburgh, PA! We're seeking a tech-savvy professional to deliver exceptional customer service and resolve technical issues for our clients. Enjoy flexible remote work while making a tangible impact in a growing tech hub. What We Offer: Competitive salary, comprehensive benefits package, professional development opportunities, and a collaborative remote-first culture. Why Apply? Work with cutting-edge technologies, gain exposure to diverse IT environments, and grow your career with a company that values innovation and work-life balance.
Responsibilities
- Provide remote technical support via phone, email, and chat for hardware/software issues
- Diagnose and resolve network connectivity, security, and system performance problems
- Document all interactions and resolutions in ticketing systems (ServiceNow/Jira)
- Collaborate with IT teams to implement proactive monitoring solutions
- Train users on cybersecurity best practices and new software deployments
- Maintain inventory of IT assets and assist with procurement processes
- Escalate complex issues to senior engineers with detailed documentation
Qualifications
- 3+ years of experience in IT help desk or technical support roles
- Proficiency with Windows/macOS, Active Directory, and cloud platforms (AWS/Azure)
- Strong troubleshooting skills for network, hardware, and software issues
- CompTIA A+/Network+ certification or equivalent experience required
- Excellent communication skills with ability to explain technical concepts to non-technical users
- Experience with ticketing systems and remote desktop tools (TeamViewer/AnyDesk)
- Ability to work independently in a remote environment with minimal supervision
- Preferred: Bachelor's degree in Computer Science or related field