Job Description
Are you passionate about technology and eager to launch your career in the IT industry? Metro Tech Solutions is looking for a dedicated and motivated Part-Time IT Support Trainee to join our dynamic team in Saint Paul, MN.
As a Trainee, you will gain invaluable hands-on experience in a fast-paced environment, working alongside senior technicians to resolve complex IT issues. This is an excellent opportunity for recent graduates or career changers looking to break into the tech sector without the commitment of a full-time role.
Why Join Us?
- Hands-on training from industry experts.
- Flexible part-time schedule (20-30 hours/week).
- Clear pathway to full-time opportunities.
- Modern office environment in the heart of Saint Paul.
Responsibilities
- Provide Tier 1 technical support to employees via phone, email, and in-person.
- Assist in troubleshooting hardware and software issues, including printers, laptops, and network connectivity.
- Monitor and maintain IT inventory and asset tags.
- Document all support tickets and resolutions in our ticketing system (ServiceNow).
- Assist in the deployment and setup of new workstations and peripherals.
- Stay updated on the latest technology trends and internal systems.
- Collaborate with the IT team to improve service delivery and user experience.
Qualifications
- Currently pursuing or recently completed a degree in Information Technology, Computer Science, or related field.
- Familiarity with Microsoft Office Suite and basic computer operations.
- Strong problem-solving skills and attention to detail.
- Excellent verbal and written communication skills.
- Ability to work independently and as part of a collaborative team.
- High school diploma or equivalent required (Bachelor's degree preferred).
- Valid driver's license and reliable transportation (for occasional onsite visits).