Job Description
Join TechHub Solutions as a Help Desk Specialist in Santa Ana, CA and enjoy weekly pay while supporting cutting-edge technology! We're seeking a customer-focused professional to deliver exceptional technical support to our diverse client base. This full-time role offers competitive compensation, growth opportunities, and a collaborative environment where your problem-solving skills shine. If you thrive in fast-paced settings and want your hard work rewarded weekly, apply today!
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and remote desktop for hardware/software issues
- Diagnose and resolve network connectivity, security, and system performance problems
- Document tickets using ServiceNow with detailed resolution steps and customer communication
- Deploy and configure laptops, peripherals, and mobile devices across 500+ endpoints
- Collaborate with Tier 3 engineers for complex escalations while maintaining customer updates
- Conduct quarterly training sessions on cybersecurity best practices
- Monitor ticket queues with SLA adherence and proactively address recurring issues
Qualifications
- 2+ years of enterprise-level help desk experience with Windows 10/11 and Active Directory
- CompTIA A+ or Google IT Support Professional certification required
- Proficiency in ServiceNow, SCCM, and basic networking concepts (TCP/IP, DNS)
- Exceptional customer service skills with ability to de-escalate technical frustrations
- Experience with VPN setup, printer troubleshooting, and mobile device management
- Ability to work rotating weekends for 24/7 coverage (1 weekend/month)
- Valid California driver's license for occasional on-site equipment deliveries