Job Description
Join our dynamic IT team as a Part-Time Help Desk Support Specialist in sunny Phoenix, AZ! We're seeking a tech-savvy professional to deliver exceptional user support and maintain system integrity. Enjoy flexible hours while making a tangible impact in a collaborative environment. If you're passionate about solving technical challenges and helping others thrive, this is your perfect opportunity to grow with an industry leader.
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and remote access for hardware/software issues
- Diagnose and resolve network connectivity problems, printer malfunctions, and application errors
- Document incidents, resolutions, and asset updates using ServiceNow ticketing system
- Deploy and configure Windows 10/11 workstations with standard software packages
- Assist with onboarding/offboarding processes including account management
- Conduct periodic system health checks and preventative maintenance
- Collaborate with senior engineers on escalated technical issues
Qualifications
- 1+ years of hands-on help desk or desktop support experience
- CompTIA A+ or equivalent technical certification (preferred)
- Proficiency in Windows OS, Microsoft Office 365, and Active Directory
- Strong diagnostic skills with ability to troubleshoot network printers and peripherals
- Excellent written/verbal communication and customer service skills
- Experience with remote support tools (TeamViewer, AnyDesk, etc.)
- Ability to work independently with minimal supervision
- Valid driver's license and reliable transportation