Job Description
Are you a dedicated technical professional looking for a flexible schedule in the heart of Missouri? Apex IT Solutions is seeking a Part-Time Help Desk Support Specialist to join our growing team in St. Louis.
We are looking for someone who thrives on solving complex problems and providing exceptional support to our internal and external clients. This role offers a unique opportunity to work in a dynamic environment with competitive compensation and a supportive culture.
Why Join Us?
- Competitive hourly wage.
- Flexible part-time schedule.
- Opportunity for growth within the IT department.
- Modern office environment in Downtown St. Louis.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and remote access tools.
- Troubleshoot and resolve hardware, software, and network connectivity issues.
- Install, configure, and maintain computer peripherals and mobile devices.
- Manage and track IT support tickets using our ticketing system (e.g., ServiceNow).
- Assist in the deployment of new hardware and software updates.
- Document technical procedures and maintain accurate records.
- Conduct basic training for end-users on company software.
Qualifications
- High school diploma or equivalent (Associate degree preferred).
- 1-2 years of experience in IT support, help desk, or technical support roles.
- Strong knowledge of Microsoft Windows operating systems and Office Suite.
- Familiarity with Active Directory and basic networking concepts.
- Excellent verbal and written communication skills.
- Ability to work independently and as part of a team.
- Strong problem-solving skills and patience.