Job Description
Join our dynamic IT team as a Part-Time Help Desk Support Specialist in Wichita! We're seeking a tech-savvy professional to deliver exceptional user support and resolve technical issues efficiently. This flexible role offers the perfect blend of hands-on problem-solving and customer service excellence. Enjoy competitive pay, modern work environment, and opportunities to grow your technical expertise while maintaining work-life balance.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network systems
- Diagnose and resolve user-reported issues via phone, email, and remote access
- Install, configure, and maintain desktop/laptop equipment and peripherals
- Create and update documentation for troubleshooting procedures
- Collaborate with senior IT staff on complex system outages
- Train users on security protocols and best practices
- Monitor help desk ticket queues and prioritize urgent requests
Qualifications
- High school diploma or equivalent; Associate's degree in IT preferred
- 1+ years of help desk or desktop support experience
- Proficiency in Windows OS, Microsoft Office Suite, and cloud platforms
- Strong diagnostic skills with hardware/software troubleshooting
- Excellent written/verbal communication and customer service abilities
- CompTIA A+ or similar certification a plus
- Ability to work independently and manage multiple priorities
- Flexible availability including occasional evenings/weekends