Job Description
Are you a tech-savvy problem solver looking to make an impact? Nexus Tech Solutions is expanding our team in Boston and is looking for a dedicated Help Desk Support Specialist to join us. We pride ourselves on delivering top-tier IT services to our enterprise clients.
Why Join Us?
We are thrilled to offer a $5,000 Sign-On Bonus for qualified candidates who join our team! We foster a culture of continuous learning, innovation, and collaboration.
In this role, you will serve as the primary point of contact for end-users, resolving technical issues with speed and empathy while maintaining a high level of customer satisfaction.
Responsibilities
- Troubleshoot & Resolve: Diagnose and resolve hardware, software, and network issues for employees, ensuring minimal downtime.
- Incident Management: Manage and track incoming help desk tickets (e.g., Jira, ServiceNow) to ensure timely resolution.
- User Support: Provide tier-1 and tier-2 technical support via phone, email, and remote desktop tools.
- Asset Management: Assist in the deployment, configuration, and maintenance of IT assets, including laptops, printers, and mobile devices.
- Documentation: Maintain accurate records of issues, solutions, and system configurations in the knowledge base.
- Communication: Act as a liaison between technical teams and non-technical staff to explain complex concepts simply.
- Security Compliance: Assist in enforcing IT security policies and ensuring users adhere to best practices.
Qualifications
- Experience: 1-3 years of experience in IT Help Desk or Technical Support.
- Certifications: CompTIA A+ or Microsoft Certified: Azure Fundamentals (AZ-900) preferred.
- Technical Skills: Proficient in Windows 10/11, Microsoft Office 365, Active Directory, and remote support tools.
- Education: Associate’s degree in Computer Science, Information Technology, or equivalent work experience.
- Communication: Excellent verbal and written communication skills with a customer-first mindset.
- Problem Solving: Strong analytical skills with the ability to troubleshoot complex technical problems under pressure.