Job Description
Join our dynamic IT team as a Help Desk Support Specialist in beautiful Colorado Springs! We're offering a competitive $3,000 sign-on bonus for qualified candidates who start before June 30th. As a key member of our support infrastructure, you'll empower employees through technical troubleshooting and exceptional customer service. Enjoy a hybrid work schedule with 3 days in-office and 2 remote days per week, plus comprehensive benefits including health insurance, 401(k) matching, and professional development stipends. If you're passionate about technology and helping others thrive, apply today!
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues via phone, email, and in-person
- Diagnose and resolve desktop/laptop problems, printer configurations, and application errors
- Manage Active Directory accounts, password resets, and software installations
- Document all support tickets in ServiceNow with detailed resolution steps
- Collaborate with network and security teams on escalated incidents
- Train employees on cybersecurity best practices and new system implementations
- Conduct quarterly hardware audits and inventory management
Qualifications
- 2+ years of experience in IT help desk or desktop support role
- CompTIA A+ or equivalent technical certification required
- Proficiency in Windows OS, Microsoft Office 365, and Active Directory
- Strong diagnostic skills with hardware troubleshooting experience
- Excellent written/verbal communication and customer service skills
- Experience with ticketing systems (ServiceNow preferred)
- Ability to lift 30 lbs for equipment maintenance tasks
- Valid Colorado driver's license for occasional off-site support