Job Description
Join TechNova Solutions as an IT Support Trainee and launch your career in the heart of Silicon Valley! We're seeking motivated individuals to receive hands-on training in enterprise-level IT operations while supporting our cutting-edge technology infrastructure. This immediate hire opportunity includes mentorship from senior engineers and a clear path to full-time employment upon successful completion of the training program.
Our dynamic environment offers rapid skill development in networking, security, and system administration. You'll gain real-world experience supporting 500+ users across multiple office locations while working with industry-standard tools like ServiceNow, Active Directory, and Microsoft 365. This is your chance to transform your passion for technology into a professional career with a company that invests in talent.
Responsibilities
- Provide Tier 1 support for hardware/software issues across desktop/laptop environments
- Assist with network troubleshooting using Wireshark and diagnostic tools
- Manage user account creation/deactivation in Active Directory
- Document technical procedures and knowledge base articles
- Collaborate with security team on access control implementations
- Participate in hardware refresh projects and system deployments
- Respond to service desk tickets within SLA timeframes
Qualifications
- Basic understanding of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Excellent troubleshooting and problem-solving abilities
- Strong written and verbal communication skills
- CompTIA A+ or similar certification preferred (or willingness to obtain)
- Ability to lift 30 lbs for equipment handling
- Valid California driver's license (for occasional site visits)
- High school diploma or equivalent required