Job Description
Join our dynamic team as an IT Support Trainee and kickstart your career in technology! InnovateTech Solutions is urgently seeking motivated individuals in Toledo, OH to provide exceptional technical support and learn enterprise-level systems. We offer comprehensive training, mentorship, and a clear path to advancement. If you're passionate about technology and eager to grow, this is your opportunity!
Responsibilities
- Provide first-level technical support for hardware, software, and network issues
- Assist with system installations, configurations, and troubleshooting
- Document support tickets and maintain accurate records
- Collaborate with senior technicians to resolve complex problems
- Conduct routine system maintenance and updates
- Deliver user training on new technologies and processes
- Participate in 24/7 on-call rotation after training completion
Qualifications
- High school diploma or equivalent; technical certification preferred
- Basic knowledge of Windows, macOS, and network fundamentals
- Strong problem-solving and analytical skills
- Excellent written and verbal communication abilities
- Ability to work independently and in team environments
- Customer service mindset with patience and empathy
- Valid driver's license and reliable transportation