Job Description
Are you looking to kickstart your career in the booming tech industry? Apex Digital Solutions is seeking a motivated IT Support Trainee to join our dynamic team in the heart of New York City. This is an excellent opportunity for recent graduates or career changers with no prior experience who are eager to learn, grow, and become IT professionals.
As an IT Support Trainee, you will receive top-tier mentorship and hands-on training in our state-of-the-art facilities. We value potential over experience and are committed to investing in the next generation of IT talent.
Why Join Us?
- Comprehensive training program with senior engineers.
- Opportunity for rapid career advancement.
- Competitive benefits package.
Don't let a lack of experience hold you back. Apply today and take the first step towards a rewarding career in Information Technology.
Responsibilities
- Provide first-level technical support and troubleshooting for hardware, software, and network issues.
- Assist in the deployment and maintenance of workstations, printers, and peripherals.
- Document all technical issues and resolutions in the helpdesk ticketing system.
- Monitor system performance and respond to alerts to ensure 99.9% uptime.
- Collaborate with senior IT staff to resolve complex technical challenges.
- Perform routine system backups and security patching.
Qualifications
- High school diploma or GED required; Associate degree in IT or related field preferred.
- Basic understanding of computer hardware and operating systems (Windows/Linux).
- Strong desire to learn and adapt to new technologies quickly.
- Excellent written and verbal communication skills.
- Ability to work well in a team environment and handle customer inquiries professionally.