Job Description
Launch your IT career with our comprehensive 6-month paid training program! We're seeking motivated individuals with zero technical experience to join our award-winning IT Support team in Pittsburgh. Through hands-on mentorship and structured learning, you'll master enterprise systems, network troubleshooting, and customer service excellence. Our graduates advance to full-time roles with competitive benefits, including health insurance, 401k matching, and professional development stipends. No degree required – just a passion for technology and a commitment to excellence.
Responsibilities
- Diagnose and resolve hardware/software issues via remote and on-site support
- Implement cybersecurity protocols and data protection best practices
- Document technical procedures and create knowledge base articles
- Collaborate with cross-functional teams on system implementations
- Provide exceptional customer support via ticketing systems and phone
- Participate in vendor management and equipment lifecycle processes
- Complete 200+ hours of certified IT training curriculum
Qualifications
- High school diploma or equivalent (degree preferred but not required)
- Basic computer literacy (email, browsers, file management)
- Strong problem-solving aptitude and analytical thinking
- Excellent written and verbal communication skills
- Ability to work flexible shifts including occasional weekends
- Valid driver's license for occasional site visits
- Passion for continuous learning and technology trends
- Must pass background check and drug screening