Job Description
Launch your IT career with our comprehensive Help Desk Support program! We're seeking motivated individuals with no prior experience to join our dynamic team in Sacramento. As an industry leader in tech solutions, we provide hands-on training and mentorship to transform your passion for technology into a professional career. Enjoy competitive pay, full benefits, and a collaborative environment where your growth is our priority.
Our 8-week paid training program covers essential IT fundamentals, customer service excellence, and troubleshooting techniques. You'll gain real-world experience supporting diverse clients while building skills that open doors to advanced IT roles. Join us to become the next generation of tech support professionals in California's capital!
Responsibilities
- Provide first-level technical support via phone, email, and remote assistance for software/hardware issues
- Document all interactions and resolutions using our ticketing system (ServiceNow/Jira)
- Install, configure, and maintain desktop/laptop systems and peripherals
- Collaborate with senior technicians to resolve complex technical escalations
- Conduct user training sessions on company applications and security protocols
- Monitor system performance and proactively address potential issues
- Adhere to ITIL best practices for incident management and service delivery
Qualifications
- High school diploma or equivalent (college degree preferred but not required)
- Basic computer literacy with familiarity with Windows/MacOS environments
- Strong problem-solving skills and ability to learn technical concepts quickly
- Excellent communication skills and patience when assisting non-technical users
- Customer service mindset with a passion for helping others
- Ability to work flexible hours including occasional weekend on-call duties
- Valid driver's license and reliable transportation for occasional on-site support
- Willingness to obtain CompTIA A+ certification within first 6 months