Job Description
Join our dynamic team as a Help Desk Support Specialist in sunny Anaheim, CA! We're seeking tech-savvy individuals ready to start immediately and make an impact. Enjoy competitive pay, comprehensive benefits, and a collaborative environment where your problem-solving skills shine. Apply today and begin your rewarding career in IT support tomorrow!
Responsibilities
- Provide remote and in-person technical support for hardware, software, and network issues
- Diagnose and resolve technical escalations with minimal supervision
- Document all support tickets using ticketing systems (e.g., ServiceNow, Jira)
- Train end-users on new technology implementations and best practices
- Collaborate with IT teams to implement system improvements
- Monitor system performance and proactively address potential issues
Qualifications
- 1-3 years of experience in technical support or help desk roles
- Proficiency in Windows OS, Microsoft Office, and Active Directory
- Strong troubleshooting skills for hardware and software issues
- Excellent written and verbal communication abilities
- CompTIA A+ or similar certification preferred
- Ability to work flexible shifts including evenings/weekends as needed