Job Description
Join our dynamic team as an IT Support Trainee and kickstart your career in technology! We're seeking motivated individuals passionate about providing exceptional technical support. This immediate hire position offers comprehensive training and a clear path to full-time employment. Work alongside industry experts in Omaha's thriving tech hub while developing critical skills in network administration, cybersecurity, and system optimization. Enjoy competitive compensation, flexible scheduling, and opportunities for professional growth.
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via phone, email, and chat
- Install, configure, and maintain desktop/laptop systems and peripherals
- Assist with network troubleshooting and security protocols
- Document technical issues and resolutions using ticketing systems
- Collaborate with senior engineers on complex system deployments
- Participate in ongoing training programs to enhance technical expertise
- Support internal IT initiatives including hardware refreshes and migrations
Qualifications
- High school diploma or equivalent; technical certification preferred
- Basic understanding of Windows/macOS operating systems
- Strong problem-solving and communication skills
- Ability to work independently and in team environments
- Customer service mindset with patience and adaptability
- Willingness to obtain CompTIA A+ certification within 6 months
- Valid Nebraska driver's license for occasional off-site support