Job Description
Join the Next Generation of Tech Leaders in Miami!
We are seeking a motivated and eager IT Support Trainee to join our dynamic team. If you have a passion for technology, a hunger to learn, and a desire to start a rewarding career in IT, this is your opportunity to shine. We offer competitive weekly pay, comprehensive training, and a clear path to professional growth.
As a Trainee, you will work alongside senior engineers, gaining hands-on experience in a real-world corporate environment. Don't let a lack of formal experience hold you back—we value attitude and aptitude over degrees!
Responsibilities
- Assist in diagnosing and resolving hardware and software technical issues for end-users.
- Perform routine maintenance on desktops, laptops, printers, and network equipment.
- Log and track support tickets in our ticketing system to ensure timely resolution.
- Conduct on-site and remote troubleshooting for employees across various departments.
- Collaborate with the IT team to implement new software patches and security updates.
- Provide exceptional customer service and communicate technical concepts to non-technical staff.
- Participate in daily stand-ups and training sessions to accelerate your technical skills.
Qualifications
- High school diploma or equivalent required; Associate’s degree in Computer Science or IT preferred.
- Familiarity with Microsoft Windows and Office Suite is a plus.
- Strong problem-solving skills and a logical approach to troubleshooting.
- Excellent communication skills, both written and verbal.
- Ability to work independently and as part of a collaborative team.
- Basic understanding of networking concepts (LAN/WAN) is beneficial but not mandatory.
- Willingness to obtain relevant IT certifications (we support your growth).