Job Description
Join our award-winning IT support team in Omaha and become the frontline hero for our growing client base! We're seeking a passionate Help Desk Support Specialist to deliver exceptional technical assistance and drive digital transformation. Enjoy a collaborative environment with cutting-edge technology, comprehensive benefits, and clear career advancement paths in Nebraska's thriving tech hub.
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and remote tools for 200+ users
- Diagnose and resolve hardware/software issues including Windows OS, Microsoft 365, and network connectivity
- Manage IT service tickets using ServiceNow with SLA-driven prioritization
- Deploy and configure standard IT equipment (laptops, peripherals, printers)
- Document solutions in knowledge base and conduct end-user training sessions
- Collaborate with network and security teams on escalated incidents
- Contribute to IT asset management lifecycle and compliance audits
Qualifications
- 2+ years of enterprise-level help desk or desktop support experience
- CompTIA A+ or equivalent industry certification required
- Proficiency in Active Directory, Office 365, and ticketing systems
- Strong diagnostic skills for hardware/software troubleshooting
- Excellent communication and customer service abilities
- Experience with VPN, remote desktop tools, and security protocols
- Ability to lift 30lbs and work flexible hours during system outages