Job Description
Join our award-winning IT team as a Help Desk Support Specialist in sunny St. Petersburg! Enjoy the unique advantage of weekly pay while delivering exceptional technical support to our diverse client base. This full-time role offers competitive compensation, professional growth opportunities, and a vibrant work culture in Florida's tech hub.
We're seeking a tech-savvy problem-solver to resolve hardware/software issues, maintain system integrity, and provide outstanding user experiences. If you thrive in fast-paced environments and want your paycheck every week, apply today!
Responsibilities
- Diagnose and resolve technical issues via phone, email, and remote support
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document all incidents and solutions using ticketing systems (ServiceNow/Jira)
- Collaborate with network engineers on complex infrastructure problems
- Train users on software applications and cybersecurity best practices
- Monitor system performance and proactively address potential issues
- Support cloud services (O365, Azure) and mobile device management
Qualifications
- Associate's degree in IT or equivalent certification (CompTIA A+/Network+)
- 2+ years of enterprise-level help desk experience
- Proficiency in Windows OS, Active Directory, and virtualization
- Strong troubleshooting skills with hardware/software diagnostics
- Excellent written/verbal communication and customer service aptitude
- Experience with ticketing systems and ITIL processes
- Ability to work flexible shifts including occasional weekends