Job Description
Are you ready to launch your career in Information Technology? We are seeking a motivated IT Support Trainee to join our growing team in Memphis, TN. As an IT Support Trainee, you will receive comprehensive training, mentorship, and the equipment you need to succeed.
We provide all necessary hardware and software tools, allowing you to focus entirely on learning and mastering the fundamentals of IT support. This is a fantastic opportunity for recent graduates or career changers looking to break into the tech industry with a company that invests in its people.
Why Join Us?
- Equipment Provided: We supply all laptops, monitors, and necessary peripherals.
- Training: Hands-on mentorship from certified senior engineers.
- Growth: Clear path to becoming a Junior Systems Administrator or Network Engineer.
Responsibilities
- Provide technical support and troubleshooting for hardware and software issues.
- Assist in the installation, configuration, and maintenance of computer systems and peripherals.
- Respond to help desk tickets and resolve user inquiries in a timely manner.
- Perform routine system updates, patch management, and security checks.
- Collaborate with senior technicians to learn network infrastructure and server management.
- Document technical issues and resolutions in the knowledge base.
Qualifications
- High school diploma or GED required; Associate's degree in IT or related field preferred.
- Basic understanding of computer hardware, operating systems (Windows/Linux), and networking concepts.
- Strong problem-solving skills and attention to detail.
- Excellent verbal and written communication skills for interacting with diverse users.
- Willingness to obtain industry-recognized certifications (we provide funding).
- A valid driver's license is a plus for on-site troubleshooting.