Job Description
Join InnovateTech Solutions' elite IT Support Trainee program and launch your career in one of America's fastest-growing tech hubs! We're seeking motivated individuals to transform into high-earning IT professionals through our comprehensive 12-week accelerated training program. Enjoy competitive salaries, cutting-edge hands-on experience with enterprise systems, and direct mentorship from Cisco-certified engineers. Our Reno headquarters offers a dynamic startup culture with growth opportunities into cybersecurity, cloud architecture, and network administration roles. Apply today to start your journey toward a six-figure IT career!
Responsibilities
- Deploy and configure Windows/macOS workstations and peripheral devices
- Monitor and maintain network infrastructure including Cisco routers/switches
- Provide Tier 1-2 support for 500+ enterprise users via ticketing systems
- Execute disaster recovery protocols and backup system maintenance
- Document technical procedures and create knowledge base articles
- Collaborate with cross-functional teams on system migrations
- Participate in 24/7 on-call rotation (1 week/month)
Qualifications
- Associate's degree in IT or equivalent experience (CompTIA A+ preferred)
- Basic knowledge of OS troubleshooting (Windows 10/11, macOS)
- Familiarity with network fundamentals (TCP/IP, DNS, DHCP)
- Customer service experience with conflict resolution skills
- Ability to lift 30lbs and work in server environments
- Valid driver's license for occasional site visits
- Pass background check and pre-employment drug screen