Job Description
Launch Your IT Career in Paradise with an Immediate Hire Opportunity
KoaTech Solutions is seeking a motivated IT Support Trainee to join our Honolulu-based team. We are looking for individuals eager to learn and grow within the technology sector. This role offers hands-on experience with enterprise systems, network infrastructure, and end-user support in a fast-paced environment. You will work alongside senior technicians to resolve complex issues and maintain the high standards of our organization.
Don't miss this chance to start a lucrative career in Information Technology with immediate start dates available.
KoaTech Solutions is seeking a motivated IT Support Trainee to join our Honolulu-based team. We are looking for individuals eager to learn and grow within the technology sector. This role offers hands-on experience with enterprise systems, network infrastructure, and end-user support in a fast-paced environment. You will work alongside senior technicians to resolve complex issues and maintain the high standards of our organization.
Don't miss this chance to start a lucrative career in Information Technology with immediate start dates available.
Responsibilities
- Tier 1 Support: Provide first-level technical support to employees via phone and ticketing systems for hardware, software, and network issues.
- Hardware & Software Management: Install, configure, and troubleshoot desktops, laptops, printers, and peripherals.
- Network Assistance: Assist in monitoring local area networks (LAN) and ensure connectivity stability.
- System Maintenance: Perform routine system updates, patch management, and asset inventory tracking.
- User Training: Educate staff on best practices for cybersecurity and software usage.
- Documentation: Maintain accurate logs of technical issues and resolution processes.
Qualifications
- Education: High School Diploma or GED required; Associate’s degree in IT, Computer Science, or related field is a plus.
- Technical Basics: Familiarity with Windows operating systems, Microsoft Office Suite, and basic networking concepts.
- Problem Solving: Strong analytical skills with the ability to diagnose and troubleshoot technical problems effectively.
- Communication: Excellent interpersonal skills to interact with diverse users and explain technical concepts clearly.
- Availability: Must be available for immediate start and willing to work occasional after-hours support if needed.