Job Description
Join our dynamic tech team as a Part-Time Help Desk Support Specialist in San Antonio! We're seeking a customer-focused professional to provide exceptional technical support to our diverse user base. Enjoy flexible hours while making a real impact in a collaborative environment. Our competitive compensation package includes hourly pay, remote training options, and opportunities for skill advancement. Apply today and become part of an innovative company that values your growth!
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and chat support
- Manage and track user tickets in ServiceNow and JIRA systems
- Install/configure workstations, printers, and peripheral devices
- Document troubleshooting steps and solutions in knowledge base
- Provide remote assistance for Microsoft 365 and cloud applications
- Collaborate with IT team on network and security protocols
- Conduct user training on basic software functionality
Qualifications
- 1+ years of IT help desk or desktop support experience
- Proficiency in Windows OS, Active Directory, and networking basics
- Strong customer service skills with conflict resolution ability
- CompTIA A+ or similar certification preferred
- Experience with ticketing systems (ServiceNow/JIRA)
- Excellent verbal/written communication skills
- Ability to work independently with minimal supervision
- Valid Texas driver's license required for occasional on-site visits