Job Description
Launch your IT career in Fresno with our premium IT Support Trainee program! At TechAdvance Solutions, we're seeking motivated individuals to join our award-winning team. This high-paying trainee position combines hands-on experience with structured mentorship, equipping you for rapid advancement into senior IT roles. Enjoy competitive compensation, comprehensive benefits, and a pathway to industry certifications. Our Fresno headquarters offers cutting-edge technology and a collaborative culture where your growth is prioritized. If you're ready to transform your passion for technology into a lucrative career, apply today!
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via phone, email, and in-person
- Install, configure, and maintain desktops, laptops, and network peripherals
- Assist with cybersecurity protocols and data protection measures
- Document all IT incidents and resolutions using ServiceNow
- Collaborate with senior engineers on complex system upgrades
- Participate in 24/7 on-call rotation (rotational schedule)
- Conduct user training on new technologies and security best practices
Qualifications
- Associate's degree in IT or related field OR equivalent experience
- CompTIA A+ certification preferred (willing to train)
- Proficiency with Windows 10/11 and Active Directory
- Basic networking knowledge (TCP/IP, DNS, DHCP)
- Excellent problem-solving and communication skills
- Ability to lift 30 lbs and work in server environments
- Valid California driver's license for occasional off-site support
- Passion for continuous learning and technology trends