Job Description
Are you passionate about technology and looking to launch your career in IT? Apex Digital Systems is seeking a dedicated IT Support Trainee to join our dynamic team in Stockton, CA.
We offer a unique opportunity for individuals who want to learn hands-on in a supportive environment. Whether you are fresh out of school or looking to switch careers, our flexible schedule and mentorship program are designed to help you succeed.
Why Join Us?
- Flexible working hours to suit your lifestyle.
- Comprehensive on-the-job training and mentorship.
- Clear pathway to a full-time IT Specialist role.
- Competitive salary and benefits package.
Don't just watch the IT industry grow—be a part of it. Apply today!
Responsibilities
- Provide Tier 1 technical support to internal staff via phone, email, and in-person.
- Diagnose and resolve hardware and software issues, including printers, PCs, and network connectivity.
- Assist in the setup, configuration, and deployment of new workstations and mobile devices.
- Maintain accurate records of technical issues and resolutions in the Help Desk ticketing system.
- Collaborate with senior technicians to learn advanced troubleshooting techniques.
- Ensure office technology equipment is maintained and organized.
- Participate in system upgrades and patch management processes.
Qualifications
- High school diploma or equivalent (Associate’s degree in IT, Computer Science, or related field preferred).
- Basic understanding of operating systems (Windows 10/11, macOS) and networking concepts.
- Strong problem-solving skills and a logical approach to technical troubleshooting.
- Excellent verbal and written communication skills for interacting with non-technical users.
- Ability to work independently and manage time effectively in a flexible schedule.
- A valid driver's license is a plus.
- Enthusiasm for continuous learning and professional development.