Job Description
Join Nexus Technologies as an IT Support Trainee and kickstart your career in technology with unmatched flexibility! Our dynamic New York team offers hybrid work arrangements and customizable schedules to fit your lifestyle. This entry-level position provides hands-on training in cutting-edge IT infrastructure, cloud systems, and cybersecurity protocols. You'll work alongside certified professionals while gaining real-world experience supporting enterprise clients. We're committed to your growth with personalized mentorship, certification pathways, and opportunities for advancement. Apply today and transform your passion for technology into a rewarding career!
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Provide Tier 1 support for network connectivity, email systems, and cloud applications
- Document technical procedures and maintain accurate incident logs
- Collaborate with senior engineers on complex system deployments
- Implement security protocols and access management policies
- Conduct user training on new IT systems and best practices
Qualifications
- High school diploma or equivalent; relevant certifications (CompTIA A+, Google IT Support) preferred
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and communication skills
- Proficiency with Microsoft Office 365 and remote support tools
- Ability to work independently with minimal supervision
- Flexible availability including occasional weekend/evening shifts