Job Description
Launch your IT career with our comprehensive paid training program! Nevada Tech Solutions is seeking motivated individuals to join our award-winning Help Desk Support team in Las Vegas. No prior experience required – we'll provide all the technical training you need to succeed. Enjoy competitive pay, full benefits, and clear career advancement opportunities in a dynamic tech environment. Our supportive team culture ensures you'll thrive while mastering essential IT skills. Apply today to start your journey toward becoming a certified IT professional!
Responsibilities
- Provide remote and on-site technical support to resolve hardware/software issues
- Document all interactions and troubleshooting steps in ticketing systems
- Install, configure, and maintain desktop/laptop systems
- Collaborate with network and security teams on escalated issues
- Train end-users on new technology implementations
- Maintain inventory of IT assets and equipment
- Follow ITIL best practices for incident management
Qualifications
- High school diploma or equivalent (college preferred)
- Strong problem-solving and communication skills
- Basic computer literacy and internet navigation
- Ability to learn technical concepts quickly
- Customer service mindset with patience and empathy
- Willingness to obtain CompTIA A+ certification
- Ability to lift 20 lbs for equipment handling
- Reliable transportation for on-site support