Job Description
Launch your IT career with TechVelocity Solutions! We're seeking motivated IT Support Trainees in Miami to join our dynamic team. Enjoy weekly pay while receiving hands-on training in network administration, system diagnostics, and cybersecurity fundamentals. Our accelerated program combines mentorship with real-world experience to fast-track your growth. Perfect for recent graduates or career changers with a passion for technology. Join us and become the backbone of our digital infrastructure!
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Provide Tier 1 user support via phone, email, and remote assistance
- Deploy and configure workstations, peripherals, and network equipment
- Document technical procedures and maintain accurate service records
- Collaborate with senior engineers on complex infrastructure projects
- Participate in weekly cybersecurity awareness training sessions
Qualifications
- High school diploma or equivalent; CompTIA A+ certification preferred
- Basic knowledge of PC hardware, OS troubleshooting, and networking concepts
- Strong problem-solving abilities with customer service mindset
- Ability to work flexible hours including occasional weekends for system upgrades
- Valid Florida driver's license for on-site equipment maintenance
- Proficient in Microsoft Office 365 and ticketing systems (e.g., ServiceNow)