Job Description
Join our dynamic IT team as a Remote-Friendly IT Support Trainee and kickstart your career in technology! TechSolve Inc. is seeking motivated individuals with a passion for problem-solving to provide essential technical support to our clients across Milwaukee and beyond. This entry-level role offers comprehensive training, mentorship, and the opportunity to grow into a full-fledged IT specialist while enjoying the flexibility of remote work.
As a trainee, you'll gain hands-on experience with cutting-edge technologies and industry best practices. Our collaborative culture values continuous learning, and we're committed to helping you develop the skills needed to excel in today's digital landscape. If you're ready to transform your technical curiosity into a professional career, apply now!
Responsibilities
- Provide remote technical support to users via phone, email, and chat for hardware/software issues
- Install, configure, and troubleshoot desktop/laptop systems, printers, and network devices
- Assist with cybersecurity protocols including password resets and security updates
- Document support tickets and maintain accurate knowledge base entries
- Collaborate with senior technicians to resolve complex technical escalations
- Participate in ongoing training programs to master new technologies
- Support cloud services like Microsoft 365 and AWS infrastructure
Qualifications
- High school diploma or equivalent; technical certification preferred (CompTIA A+, Google IT Support)
- Basic understanding of operating systems (Windows, macOS) and networking concepts
- Excellent problem-solving skills with attention to detail
- Strong written and verbal communication abilities
- Self-motivated with ability to work independently in remote environment
- Customer service mindset and patience when troubleshooting user issues
- Willingness to learn and adapt to new technologies quickly