Job Description
Join our award-winning IT team in Wichita as an IT Support Trainee! This direct-hire opportunity is designed for motivated individuals passionate about technology and customer service. You'll receive hands-on training in enterprise systems, network infrastructure, and cybersecurity protocols while supporting 500+ users across our global organization. Our structured 6-month mentorship program includes certifications in CompTIA A+ and Microsoft 365, plus opportunities for advancement to desktop specialist or systems administrator roles. Enjoy competitive benefits, flexible scheduling, and a collaborative culture that invests in your growth.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Deploy and configure Windows/macOS systems with Active Directory integration
- Document incidents, resolutions, and standard operating procedures
- Assist with cybersecurity awareness training for employees
- Collaborate with senior engineers on infrastructure projects
- Monitor system health using monitoring tools like SolarWinds
- Participate in after-hours on-call rotation (1 week/month)
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic knowledge of Windows/macOS, networking concepts, and hardware troubleshooting
- Customer service mindset with strong communication skills
- CompTIA A+ certification preferred (or willingness to obtain within 90 days)
- Ability to lift 30lbs and work in varied office environments
- Valid driver's license and reliable transportation
- Pass background check and drug screen