Job Description
Join our dynamic IT team as a Part-Time Help Desk Support Specialist in Mesa, AZ! We're seeking a tech-savvy professional to deliver exceptional customer service while resolving technical issues across our organization. Enjoy flexible hours while making a tangible impact on our digital infrastructure.
Why join us?
- Competitive hourly pay with growth opportunities
- Modern collaborative workspace
- Comprehensive training program
- Access to cutting-edge technology
Responsibilities
- Provide remote and in-person technical support for hardware/software issues
- Diagnose and resolve network connectivity problems
- Install and configure operating systems and applications
- Document technical solutions in our service management system
- Train end-users on IT security best practices
- Collaborate with senior engineers on complex escalations
Qualifications
- High school diploma or equivalent; Associate's degree preferred
- 1+ years of help desk or technical support experience
- Proficiency with Windows OS and Microsoft Office Suite
- Strong knowledge of networking fundamentals (TCP/IP, DNS)
- Excellent troubleshooting and communication skills
- CompTIA A+ or similar certification a plus