Job Description
Join our award-winning IT team at TechSolutions Inc. as a Help Desk Support Specialist in vibrant San Antonio! We're seeking a tech-savvy professional to deliver exceptional user experiences while solving complex technical challenges. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth in a collaborative environment. Apply today and become part of our mission to empower businesses through cutting-edge technology solutions.
Responsibilities
- Provide first-level technical support via phone, email, and chat for hardware/software issues
- Diagnose and resolve network connectivity, system performance, and application problems
- Install, configure, and maintain desktop/laptop systems and peripheral devices
- Document all incidents, resolutions, and knowledge base articles in ITSM tools
- Escalate complex issues to senior engineers with detailed technical documentation
- Conduct user training sessions for new software deployments
- Monitor system health and perform preventive maintenance tasks
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- 2+ years of help desk or technical support experience
- CompTIA A+ or Network+ certification required
- Proficiency in Windows OS, Microsoft 365, and Active Directory
- Strong troubleshooting skills with logical problem-solving approach
- Excellent communication skills with ability to explain technical concepts to non-technical users
- Experience with ITSM tools (ServiceNow, Jira, etc.) preferred
- Basic networking knowledge (TCP/IP, DNS, DHCP)