Job Description
Join our dynamic IT team as an IT Support Trainee and kickstart your career in technology! We're urgently seeking motivated individuals in Los Angeles to provide exceptional technical support to our clients. This hands-on role offers comprehensive training in hardware/software troubleshooting, network administration, and customer service excellence. If you're passionate about technology and eager to grow professionally, apply today!
Responsibilities
- Diagnose and resolve hardware/software issues for end-users
- Install, configure, and maintain computer systems and networks
- Provide remote and on-site technical support with SLA adherence
- Document technical procedures and create knowledge base articles
- Collaborate with senior engineers on complex system deployments
- Conduct regular system maintenance and security updates
- Deliver user training on new technologies and best practices
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS)
- Strong problem-solving and analytical skills
- Excellent communication and customer service abilities
- Ability to work flexible hours including weekends
- CompTIA A+ or similar certification (desirable)
- Valid driver's license for on-site support