Job Description
Launch your IT career with Madison Tech Innovations! We're seeking motivated IT Support Trainees in Madison, WI offering flexible hours to fit your lifestyle. Enjoy hands-on training, mentorship from industry experts, and a pathway to full-time growth. Perfect for students, career changers, or those seeking work-life balance. Join our collaborative team dedicated to cutting-edge technology solutions and exceptional client experiences.
Responsibilities
- Provide tier-1 technical support for hardware/software issues
- Assist in network setup, configuration, and maintenance
- Document IT incidents and resolutions in ticketing systems
- Install/configure operating systems and applications
- Collaborate on cybersecurity best practices implementation
- Train end-users on new technologies and workflows
- Participate in system upgrades and patch management
Qualifications
- High school diploma or equivalent; college coursework in IT preferred
- Basic knowledge of Windows/macOS/Linux operating systems
- Understanding of networking fundamentals (TCP/IP, DNS, DHCP)
- Strong problem-solving and customer service aptitude
- Ability to work independently with flexible scheduling
- Valid driver's license and reliable transportation
- CompTIA A+ certification (or willingness to pursue)