Job Description
Join our award-winning IT team in Scottsdale, AZ! We're seeking a passionate Help Desk Support Specialist to deliver exceptional technical assistance. Equipment provided includes laptop, headset, and all necessary tools to excel from day one. Enjoy a modern workspace with cutting-edge technology and collaborative team environment. What you'll gain: Industry-leading training, career advancement paths, and comprehensive benefits package. Perfect for tech enthusiasts who thrive in fast-paced settings!
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and remote assistance
- Diagnose and resolve hardware/software issues (Windows, macOS, mobile)
- Manage service tickets using ITSM tools (e.g., ServiceNow)
- Deploy and configure company-provided equipment
- Create user documentation and knowledge base articles
- Collaborate with network/systems teams on escalations
- Conduct onboarding/offboarding IT asset management
Qualifications
- 2+ years of help desk or technical support experience
- CompTIA A+/Network+ or equivalent certification
- Proficiency in Active Directory, VPN, and cloud services (O365)
- Exceptional troubleshooting and communication skills
- Experience with ITIL best practices
- Ability to work independently and in team settings
- Valid Arizona driver's license (for occasional equipment delivery)