Job Description
Join our dynamic team as an IT Support Trainee and kickstart your career in technology! We're urgently seeking motivated individuals in Arlington, TX to provide exceptional technical support while learning industry best practices. This hands-on role offers comprehensive training in network administration, system diagnostics, and customer service excellence. Perfect for recent graduates or career changers passionate about technology, our program combines mentorship with real-world experience to accelerate your professional growth. Enjoy competitive benefits, flexible scheduling, and a collaborative environment where innovation thrives.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/Linux environments
- Provide Tier 1 support via phone, email, and ticketing systems
- Assist with network infrastructure monitoring and basic troubleshooting
- Document incidents, resolutions, and knowledge base articles
- Collaborate with senior technicians on complex system deployments
- Train end-users on software applications and security protocols
- Participate in 24/7 on-call rotation (rotational schedule)
Qualifications
- High school diploma or equivalent; relevant certifications (CompTIA A+, Network+) preferred
- Basic understanding of networking concepts, TCP/IP, and Active Directory
- Strong problem-solving skills with attention to detail
- Excellent communication and customer service abilities
- Proficiency with Microsoft Office Suite and diagnostic tools
- Ability to lift 30 lbs for hardware maintenance tasks
- Valid driver's license and reliable transportation
- Must pass background check and pre-employment drug screen