Job Description
Join our dynamic IT team as a Trainee and kickstart your career in technology! At TechSolutions Inc., we offer flexible scheduling options to accommodate your lifestyle while providing hands-on experience in enterprise-level IT support. This entry-level position combines structured training with real-world problem-solving, preparing you for a full-time career in IT operations. Enjoy competitive pay, mentorship from senior engineers, and opportunities to grow into specialized roles.
We're seeking motivated individuals passionate about technology and customer service. Our supportive environment encourages learning through practical application, shadowing sessions, and ongoing professional development. Whether you're a recent graduate or career changer, this is your gateway to the tech industry.
Responsibilities
- Provide Tier 1 technical support to internal users via phone, email, and ticketing systems
- Diagnose and resolve hardware/software issues including desktops, laptops, and peripherals
- Assist with network infrastructure maintenance and basic security protocols
- Create and update technical documentation and knowledge base articles
- Collaborate with senior IT staff on system upgrades and projects
- Participate in cross-departmental IT initiatives and training sessions
Qualifications
- High school diploma or equivalent; relevant certifications (CompTIA A+, Google IT Support) preferred
- Basic understanding of Windows/macOS operating systems and networking fundamentals
- Strong problem-solving skills with ability to troubleshoot logically
- Excellent verbal communication and customer service aptitude
- Flexibility to work evenings/weekends as needed (10-20 hours/week)
- Proficient with Microsoft Office and ticketing systems (ServiceNow/Jira)