Job Description
Launch your IT career with our comprehensive training program! TechBridge Solutions is seeking motivated IT Support Trainees in Austin, TX. No prior experience required – we provide all necessary training and mentorship to build your technical expertise and professional skills. Join our dynamic team and gain hands-on experience with cutting-edge technology while supporting Fortune 500 clients. This is your gateway to a stable, high-demand career in the thriving Austin tech ecosystem.
Responsibilities
- Install, configure, and troubleshoot hardware/software systems including desktops, laptops, and network peripherals
- Provide first-level technical support via phone, email, and remote assistance to resolve user issues
- Document incidents, solutions, and asset information in ITSM systems
- Collaborate with senior engineers on complex technical escalations
- Participate in regular training sessions covering cloud platforms, cybersecurity basics, and automation tools
- Assist with system monitoring, patch management, and security protocols
- Support office IT infrastructure including AV equipment and conference systems
Qualifications
- High school diploma or equivalent (college degree preferred but not required)
- Zero prior IT experience necessary – enthusiasm for technology is essential
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Basic familiarity with Windows/Mac operating systems
- Ability to lift 30 lbs and work in varied environments
- Valid driver's license and reliable transportation
- CompTIA A+ certification training provided upon hire