Job Description
Join TechSolutions Pro as an IT Support Trainee and kickstart your career in technology! We're urgently seeking motivated individuals to join our dynamic team in Philadelphia, PA. This hands-on training program combines classroom learning with real-world experience, preparing you for a successful career in IT support. Enjoy competitive compensation, comprehensive benefits, and mentorship from industry experts. Don't miss this opportunity to grow with a leading tech company!
Responsibilities
- Provide first-level technical support for hardware, software, and network issues
- Assist with troubleshooting and resolving end-user problems
- Install, configure, and maintain computer systems and peripherals
- Document support tickets and maintain accurate records
- Collaborate with senior technicians on complex issues
- Participate in ongoing training and certification programs
- Support cybersecurity initiatives and best practices
- Contribute to IT infrastructure improvement projects
Qualifications
- High school diploma or equivalent; college degree preferred
- Basic knowledge of Windows, macOS, and network fundamentals
- Strong problem-solving and communication skills
- Ability to learn technical concepts quickly
- Customer service experience or aptitude
- CompTIA A+ certification or willingness to obtain
- Valid driver's license and reliable transportation
- Ability to work flexible hours including occasional weekends