Job Description
Are you ready to launch your career in technology? TechSolutions Tulsa is seeking motivated IT Support Trainees to join our dynamic team! This comprehensive 6-month program combines hands-on training with real-world experience, equipping you with industry-recognized certifications in CompTIA A+ and Microsoft 365. You'll work alongside senior engineers in our state-of-the-art facility, gaining expertise in network infrastructure, cybersecurity fundamentals, and enterprise system administration. Our trainees receive personalized mentorship, professional development stipends, and priority consideration for full-time roles upon successful completion. Join us to build a future-proof career in one of Oklahoma's fastest-growing tech hubs!
Responsibilities
- Provide tier-1 technical support to internal users via phone, chat, and ticketing systems
- Install, configure, and troubleshoot Windows 10/11 workstations and peripheral devices
- Assist with network administration tasks including switch configuration and IP management
- Document technical procedures and maintain knowledge base articles
- Participate in cybersecurity awareness campaigns and vulnerability assessments
- Collaborate with cross-functional teams on system upgrades and maintenance
- Complete weekly training modules and certification preparation exercises
Qualifications
- High school diploma or equivalent; technical certification preferred (CompTIA A+, Google IT Support)
- Basic familiarity with Windows operating systems and networking concepts
- Strong problem-solving abilities and customer service mindset
- Excellent written and verbal communication skills
- Ability to lift 30 lbs and work in a server environment
- Valid Oklahoma driver's license for occasional off-site support
- Pass background check and pre-employment drug screening
- Must be authorized to work in the United States