Job Description
Launch your tech career with our award-winning IT Support Trainee program! No experience? No problem. We're seeking motivated individuals in Chicago to join our dynamic team and gain hands-on experience in enterprise-level IT operations. Enjoy comprehensive training, mentorship from senior engineers, and a clear path to full-time employment. If you're passionate about technology and eager to learn, this is your gateway to a thriving career in IT.
What We Offer:
• 6-month paid training program
• Industry-recognized certifications
• Dedicated career mentorship
• Competitive benefits package
• Modern, collaborative work environment
Responsibilities
- Provide Tier 1 technical support via phone, email, and chat for internal employees
- Diagnose and resolve hardware/software issues including desktops, laptops, and peripherals
- Assist with network connectivity troubleshooting and basic system configurations
- Document incident tickets and resolutions using ITSM software (ServiceNow/Jira)
- Participate in proactive maintenance tasks like OS updates and security patching
- Collaborate with senior engineers on complex escalations
- Complete weekly training modules to build technical competencies
Qualifications
- High school diploma or equivalent (college preferred but not required)
- No prior IT experience necessary – we provide all training!
- Basic proficiency with Microsoft Office Suite and Windows OS
- Strong problem-solving and communication skills
- Ability to work independently and in a team environment
- Valid driver's license for occasional off-site support
- Passion for technology and commitment to continuous learning