Job Description
Join our award-winning IT team as a Trainee and launch your career in technology! We're seeking motivated individuals passionate about solving technical challenges and providing exceptional user support. This immersive 6-month program combines hands-on training with real-world experience, equipping you with industry certifications and mentorship from senior engineers. Work with cutting-edge systems in a collaborative environment while serving 500+ internal users. Perfect for recent graduates or career changers with a knack for troubleshooting!
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Provide Tier 1 support via ticketing system, phone, and remote assistance
- Deploy and configure workstations, peripherals, and network equipment
- Document technical procedures and knowledge base articles
- Collaborate with senior engineers on infrastructure projects
- Participate in cybersecurity awareness initiatives
- Complete vendor certification training (CompTIA A+, Microsoft 365)
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic knowledge of networking protocols (TCP/IP, DNS)
- Familiarity with Active Directory and cloud platforms (Azure/O365)
- Strong problem-solving and communication skills
- CompTIA A+ certification preferred (or willingness to obtain)
- Ability to lift 30lbs for hardware deployments
- Valid driver's license for occasional site visits